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Orders of Rs 500 or more qualify for free shipping!
At Krishna Farm Naturals, we are committed to providing fresh, natural, and quality products to our customers. We carefully select, process, package, and deliver our products with the aim of maintaining their quality and freshness.
Because our products include fresh vegetables, dairy products, grocery essentials, and other food items, our return and refund policy varies depending on the nature of the product.
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible using the contact details provided on our website.
Fresh vegetables are perishable products and are prepared for delivery according to their freshness and availability.
Due to the perishable nature of these products, returns may not be accepted after delivery.
However, if you receive vegetables that are damaged, spoiled, incorrect, or significantly different from what was ordered, please contact us as soon as possible after delivery.
We may request photographs or other details to verify the issue.
Our dairy products are perishable food items and require proper storage after delivery.
Returns are generally not accepted for dairy products once they have been delivered.
If a dairy product arrives damaged, leaking, spoiled, incorrectly supplied, or in an unsuitable condition, please contact us promptly with photographs and order details.
After verification, we may provide an appropriate resolution such as replacement, refund, or store credit, depending on the circumstances.
For packaged grocery products such as Mustard Oil, Wheat Flour, Turmeric, Jaggery, Khand, Hing, Garam Masala, and other kitchen essentials, returns may be considered if the product is received damaged, defective, incorrect, or significantly different from the product ordered.
The product should preferably remain unused and in its original packaging.
Products that have been opened, consumed, altered, or damaged after delivery may not be eligible for return or refund.
If you receive a product that is:
please contact Krishna Farm Naturals as soon as possible.
For faster resolution, please provide:
Our team will review the request and provide an appropriate resolution.
Once your refund request has been reviewed and approved, the refund will be processed through the applicable payment method or another mutually agreed method.
The time required for the refund to appear in your account may depend on your bank, payment gateway, or financial institution.
Where applicable, Krishna Farm Naturals may offer a replacement instead of a refund.
Replacement availability may depend on product availability, the nature of the complaint, and verification of the issue.
For fresh and perishable products, replacement decisions may be made on a case-by-case basis.
Due to hygiene, food-safety, and perishable-product considerations, certain products may not be eligible for return once delivered.
Customers are responsible for following appropriate storage instructions after receiving products.
Perishable products such as dairy and fresh vegetables should be stored appropriately and consumed within the recommended period.
Krishna Farm Naturals may not be responsible for deterioration caused by improper storage, handling, or delayed consumption after successful delivery.
If an order is delivered to the wrong address because incorrect or incomplete information was provided by the customer, additional delivery charges may apply for re-delivery, where available.
If an order is delayed or affected due to circumstances beyond our reasonable control, we will make reasonable efforts to assist the customer.
Refund or replacement eligibility is determined after reviewing the specific circumstances of the complaint.
Submitting a refund request does not automatically guarantee approval.
We reserve the right to request supporting photographs, videos, order details, or other information necessary to verify the claim.
For questions regarding cancellations, returns, replacements, or refunds, please contact us:
Krishna Farm Naturals